Call Recording

ITC would like to introduce Avaya Contact Store. Contact store is a voice recording application that integrates directly into the Avaya IP Office platform. Contact Store uses an SQL database to store voice recordings from your phone system. Voice recordings can be created from a specific incoming caller ID, a specific user, a group of users or system wide. The recordings are searchable through an internal website and can be searched by user, caller, group, or a date/time period.

Contact Store is perfect for any business that needs to ensure that their calls are being answered and handled properly or any business that needs to keep a record of all of the calls. Contact Store is a very inexpensive and effective call recording solution. Please ask ITC about adding Contact Store to your business today.

Voicemail to E-mail

ITC would like to introduce Voicemail to E-mail integration. ITC offers two types of Voicemail to E-mail integration. There is the Basic integration that simply connects to an SMTP mail server. Basic integration stores your voicemails as .WAV files and composes them into an e-mail and sends that e-mail message to you through your company’s SMTP server. The voicemail will remain on your phone and will also be accessible to your e-mail and any devices attached to your e-mail i.e. blackberry.

The second type of integration is Full Integration. Full Voicemail to E-mail integration simply adds to the basic integration. Full integration connects via MAPI to a Microsoft Exchange Server. When full integration is used a voicemail that is deleted in the e-mail box will also be deleted on the user’s voicemail box as well. This keeps the user from having to delete the message in both places. Voicemail to E-mail integration is just another way that ITC and Avaya are able to add to the mobility and productivity of your business.

3rd Largest Law Firm in Iowa

Business Problem:

The 3rd largest law firm in Iowa was due for a new phone system & voicemail. Their current Tadiran phone system and voicemail was about 17 years old and as a result they were experiencing intermittent failures such as calls dropping, burst of static over the phones, unreliable voicemail access, service response & reliability issues, and regular system reboots. This was having a negative impact on their staff of 125 and reflecting a poor image to their clients. Given the phone system reliability issues, their Tech Committee needed to move fast, but they did not want to make a rushed decision without meeting their objectives of a phone system that supported IP phones, trunks and networking, softconsole for the receptionist, networking 25 users at remote office with centralized voicemail and uniform 3 digit dial plan, easy to manage, low maintenance cost, feature rich, easy-to-use phones, detailed call accounting, both PRI and LD T-1 support, a leading phone system manufacturer, and finally they wanted a local partner that was trustworthy, reliable, repsponsive, knowledgeable and that provided them with a single source for voice and data solutions.

Solution:

Their team met with ITC Communications several times for consultation, information gathering, options review, and recommendations before the formal presentation to their 8 person Tech Committee. ITC presented them with the industry leading phone system, the Avaya Communication Manager, Intuity Voicemail, Avaya Softconsole, Avaya 4610 IP and 4621 IP phones, eCAS Call Accounting, Extreme Networks data PoE data networking, and Cisco routers. After a comprehesive review their Tech Committee chose ITC as their partner based on ITC’s reputation, recommendation and capabilities to deliver a complete end-to-end voice and data solution for their business. For several years now, they have been reaping the benefits of this complete voice & data solution with ITC as their local, single-source partner. One of their key goals was to be viewed in the marketplace as “The most advanced law firm in the state of Iowa.” and this combined Avaya, Extreme Networks, & Cisco technology solution has gone a long way in making that goal a reality everyday.

We would love to do the same for your company and we are anxious to speak with you about your business goals and communications needs. Give us a call, e-mail, text or respond to our blog. We look forward to working with you to elavate your business to your next level of success!

Connxions Bookstore & Conference Center

Business Problem:

Jerry Chairemonte was excited about opening his new busines and was within 3 weeks of the doors being opened for business when he first had time to evaluate a his options for a phone system. They had a very tight time frame, needed a feature-rich system that was expandable and affordable. They were looking for a single company that could provide telecom services, a phone system and data netwokring expertise.

Solution:

ITC Communications met with Jerry several times to consult on their needs, gather information and present options. The final decision came down to 2 vendors, but Jerry decided to partner with ITC Communications since we were able to provide them with a one-stop shop for phone lines, phone system, Internet, cabling and data networking. ITC Installed a new Avaya IP Office phone system, embedded voicemail, and Avaya 5410 Digital phones. ITC also ordered Connxions phone lines, Internet service, data & voice cabling, and provided, programmed and installed their data networking equipment as well as their set-up their private and public wireless networks. Connxions is very happy with the results for their business. They now have a one-stop shop for all of the technology needs that knows their busines and their technology from the ground up. Connxions has exactly what they were looking for, a single-source technology partner that takes care of their needs, suports their technology so they can focus on their business.

We would love to do the same for your company and we are anxious to speak with you about your business goals and communications needs. Give us a call, e-mail, text or respond to our blog. We look forward to working with you to elavate your business to your next level of success!

Business Success Story: Oxi Fresh

Business Problem:

The owners of Oxi Fresh were in dire straights since their company had grown so fast that they had outgrown the 8 Panasonic cordless phones and 4 business lines. They needed to buy of phone system, but they did not know what to buy, how to make the decision, or how much they should spend. They met with several would be phone systems vendors before they sat down with ITC Communications to discuss their needs and what we would recommend for the business that would solve their immediate capacity issues and lack of call center capabilities as well as meet their long-term needs for growth and manageablity.

Solution:

ITC Communications had 3 in-depth consultations with the owners and management of Oxi Fresh before we made our recommedation and proposal for Oxi Fresh to invest in a new Avaya IP Office phone system, Avaya 5420 Digital Phones, Voicemail Pro, Compact Call Center, Contact Store, CCC Reporter with PRI. Oxi Fresh owners are extremely satisfied with the results of their decision to invest in the Avaya IP Office phone system and Voicemail Pro since it became the foundation of their national call center, now supporting over 100 franchises, 1000’s of daily callers with intelligent routing, queueing, music on hold, detailed call & agent reporting, call recording on 100% of all calls, and customized call handling based on caller ID. The Avaya IP Office 500 recommendation and ITC’s ongoing support have allowed Oxi Fresh to grow rapidly, manage the growth, and move to profitability.

Business Success Story: Assembled Products, Inc.

Business Problem:

Assembled Products, Inc. had a recurring issue with their 15 year old, refurbished phone system, that was causing them significant headaches and having a negative impact on their overall business. To make matters worse they had 4 other tenants in the shared office space using the same problematic phone system. After working with the local phone company, Qwest they called ITC Communications, Inc. in to take a look at the problem and come up with solution.

Solution:

Per the request of Matt Ulrich, our main contact at API we dispatched a technician to test the phone system equipment and diagnose the root cause of the phone system problems. The technician found that their Merlin Legend phone system was antiquated and key modules in the system were in disrepair and needed to be replaced. We met with Matt to discuss the equipment failure issues and options. Our recommendation based on the age of their current Merlin Legend, required investment in replacement equipment, and business need for relability, was to make an investment in a new Avaya IP Office phone system with embedded Voicemail. Matt agreed with our recommendation. ITC then installed the new system and voicemail to support 5 companies on the same phone system. Today, the API and the other 4 companies reaping the benefits. No system outages, auto-attendants, remote access, self-managment, easy-to-use, and cost effective. They are very satisfied with their decision to invest in a new Avaya IP Office phone system and Avaya 5410 Digital phones.

Business Success Story: Consumer Credit of Des Moines

Business Problem:

During a meeting with the owner, Tom Coates and his management staff, ITC Communications conducted a thorough business technology communication analysis to uncover opportunities for improvements. We found that their Siemen’s phone system was not well suited for their Call Center environment. It lacked basic call center queuing, announcements, call routing, call and agent reporting. The owner and management were frustrated and wanted ITC Communications to provide recommendations for a new phone system.

Solution:

Based on the Consumer Credit’s business problems and needs ITC Communications recommended and demonstrated an Avaya IP Office, Voicemail Pro, Compact Contact Center, and Tapit Call Reporting. As a result Consumer Credit has grown their business significantly without adding a lot of head count. They now have ACD, Call Queuing, Announcements, Detailed Agent Reporting, and Detailed Call Reporting. The owner and management is very happy with their decision and they are very pleased with how these changes have improved the business communications and made things much easier.

Business Success Story: Karl Chevrolet

Business Problem:

Karl Chevrolet had a long-term relationship with AT&T as its long-distance provider but monthly long distance costs were skyrocketing. Management was very concerned and wanted to know their options.  They were seriously concerned about switching providers due to the potential negative impact to their business which relies heavily on phone use.

Solution:

Karl Chevrolet is a long-term customer of ITC Communications on their Avaya PBX phone system, Our main contact requested that we analyze their monthly phone bills and provide recommendations on changes that would save money without giving up any service or reliability. After our analysis of their phone bills we made recommendations on both their PRI T-1 and Long Distance T-1 services. Management reviewed and approved the recommendations and we implemented the changes the phone services and phone system. The resulting ongoing monthly savings is approximately $4,500.00 or about $54,000.00 yearly. The total savings to date are approximately $162,000.00.

Business Success Story: Whitfield & Eddy Law Firm

Business Problem:

The complexity and cost Whitfield & Eddy’s phone services from Qwest and AT&T were causing management to re-evaluate needs and monthly investment.

ITC’s Solution:

ITC  developed a strong relationship with the key person in charge of the phone system and phone services over a period of time. Based on our success with their phone system they asked us to review their monthly phone bills and make recommendations for potential cost savings and changes to their phone service providers. We conducted a review of their monthly bills and based on that we made recommendations which resulted in a consistent monthly savings of over $4,000.00 or $48,000.00/yearly. The total savings to date are approximately $200,000.00.

Tom Coates, President of Consumer Credit of Des Moines

“Our experience with ITC Communications has been excellent. From our initial meeting through implementation to post sale support, they have demonstrated their knowledge, expertise, and dedication to complete customer satisfaction. They recommended the IP Office phone system with Voicemail Pro and it has been a great decision for our business. I would highly recommend ITC to any prospective customer.”

« Previous Page — Next Page »