Call Recording

ITC would like to introduce Avaya Contact Store. Contact store is a voice recording application that integrates directly into the Avaya IP Office platform. Contact Store uses an SQL database to store voice recordings from your phone system. Voice recordings can be created from a specific incoming caller ID, a specific user, a group of users or system wide. The recordings are searchable through an internal website and can be searched by user, caller, group, or a date/time period.

Contact Store is perfect for any business that needs to ensure that their calls are being answered and handled properly or any business that needs to keep a record of all of the calls. Contact Store is a very inexpensive and effective call recording solution. Please ask ITC about adding Contact Store to your business today.