3rd Largest Law Firm in Iowa

Business Problem:

The 3rd largest law firm in Iowa was due for a new phone system & voicemail. Their current Tadiran phone system and voicemail was about 17 years old and as a result they were experiencing intermittent failures such as calls dropping, burst of static over the phones, unreliable voicemail access, service response & reliability issues, and regular system reboots. This was having a negative impact on their staff of 125 and reflecting a poor image to their clients. Given the phone system reliability issues, their Tech Committee needed to move fast, but they did not want to make a rushed decision without meeting their objectives of a phone system that supported IP phones, trunks and networking, softconsole for the receptionist, networking 25 users at remote office with centralized voicemail and uniform 3 digit dial plan, easy to manage, low maintenance cost, feature rich, easy-to-use phones, detailed call accounting, both PRI and LD T-1 support, a leading phone system manufacturer, and finally they wanted a local partner that was trustworthy, reliable, repsponsive, knowledgeable and that provided them with a single source for voice and data solutions.

Solution:

Their team met with ITC Communications several times for consultation, information gathering, options review, and recommendations before the formal presentation to their 8 person Tech Committee. ITC presented them with the industry leading phone system, the Avaya Communication Manager, Intuity Voicemail, Avaya Softconsole, Avaya 4610 IP and 4621 IP phones, eCAS Call Accounting, Extreme Networks data PoE data networking, and Cisco routers. After a comprehesive review their Tech Committee chose ITC as their partner based on ITC’s reputation, recommendation and capabilities to deliver a complete end-to-end voice and data solution for their business. For several years now, they have been reaping the benefits of this complete voice & data solution with ITC as their local, single-source partner. One of their key goals was to be viewed in the marketplace as “The most advanced law firm in the state of Iowa.” and this combined Avaya, Extreme Networks, & Cisco technology solution has gone a long way in making that goal a reality everyday.

We would love to do the same for your company and we are anxious to speak with you about your business goals and communications needs. Give us a call, e-mail, text or respond to our blog. We look forward to working with you to elavate your business to your next level of success!