Business Success Story: Consumer Credit of Des Moines

Business Problem:

During a meeting with the owner, Tom Coates and his management staff, ITC Communications conducted a thorough business technology communication analysis to uncover opportunities for improvements. We found that their Siemen’s phone system was not well suited for their Call Center environment. It lacked basic call center queuing, announcements, call routing, call and agent reporting. The owner and management were frustrated and wanted ITC Communications to provide recommendations for a new phone system.

Solution:

Based on the Consumer Credit’s business problems and needs ITC Communications recommended and demonstrated an Avaya IP Office, Voicemail Pro, Compact Contact Center, and Tapit Call Reporting. As a result Consumer Credit has grown their business significantly without adding a lot of head count. They now have ACD, Call Queuing, Announcements, Detailed Agent Reporting, and Detailed Call Reporting. The owner and management is very happy with their decision and they are very pleased with how these changes have improved the business communications and made things much easier.