E-mail Reading

In addition to providing a unified mailbox for voicemail messages, emails and fax message, VoiceMail Pro can also provide the ability to retrieve email messages through the telephone.

When operating in INTUITY mode, using a Microsof Exchange server and with the system licensed for Text-To-Speech (TTS) facilities the user will be presented with a list of both voicemail messages and email messages. The emails can be read out over the telephone in any of the supported 14 languages, based upon the system or user localization settings. The benefit to the user is that their messages are now accessible while in and out of the office through any telephone.

When accessing messages through the telephone all new voicemail messages will be presented to the mailbox owner before any new email messages. When accessing an email message the system refers to the message as “New message with text”.

Configuring the reading of emails to users is a simple exercise:

1. TTS services will be loaded onto the VoiceMail Pro server (the Avaya TTS media pack will install the Avaya TTS engine)
2. A TTS license key will need to be purchased and entered into IP Office manager
3. For each user who is wishes to utilize email reading, the user’s email address will need to be entered into the user profile details in IP Office Manager and the facility enabled through the email reading checkbox.

Where the user has email reading in their voicemail box, they will be able to record a voice reply to the email, and send it as a .WAV attachment to a reply email to the person who sent the email.

Voicemail Pro

IP Office VoiceMail Pro offers all the features and facilities of VoiceMail Lite and can be tailored to meet the individual needs of a business. It has higher call capacity by scaling up from 4 to 30 simultaneous calls. All options are available in a choice of languages; both spoken voice prompts and graphical programming interfaces and have the choice of IP Office TUI and INTUITY emulation TUI.

At the heart of VoiceMail Pro is the ability to construct call flows from a series of different building blocks. These building blocks allow automation over tasks like answer a call, listen for tone-dialed digits, make a call etc. VoiceMail Pro call flows allow far more than just guiding a user to the group or extension they require. Call flows allow VoiceMail Pro to dial back users as soon as a voicemail message is left for them, it provides remote access to phone forwarding settings should a user wish to change their Forwarding or Follow Me number from an external telephone.  VoiceMail Pro provides message handling for individuals or groups, audio information to callers so assisting the operator during periods of heavy call activity and links to business applications through services such as Text-to-Speech. VoiceMail Pro provides a full telephony applications environment where call flows can be set up and interact in real time with business workflow – callers can interact via menus and data entry and VoiceMail Pro applications can speak back results. For example, users can listen to their email messages through the telephone

A single PC based VoiceMail Pro server can provide voicemail services to multiple IP Office systems in a Small Community Network over the LAN, WAN or a Frame Relay network. This is referred to as ‘Centralized Voicemail’ and can reduce costs, while facilitating communication between IP Office sites.