Auto Attendant

VoiceMail Pro provides an easy-to-use, multi-level configuration tool (the VoiceMail Pro client) which allows network managers and system administrators to construct an interactive menu system, based upon DTMF telephone key entry. This allows an Auto-Attendant system to be built and configured to suit business needs, be that on its own or as a back-up for the regular operator when call volumes are high. VoiceMail Pro offers the caller the ability to dial the name of a person via the phone keypad (like “Text” messaging on cell/mobile phones). In response the auto-attendant offers the caller a best match name or if there is more than one, a selection list is offered and the caller can select which one they want to call.

As an example, VoiceMail Pro can be used to build an Auto-Attendant that prompts callers to “enter 1 for sales, 2 for support, 3 for admin, or 0 for the operator” allowing them to be transferred to the appropriate department without operator intervention. Alternatively, a list of personnel and their extension numbers could be listed, allowing the caller to directly access the person they want. For larger companies it could be department name listed first, followed by the list of employee extensions within the department.

The latter two examples are ideal where company telephone operation has changed from a central operator to Direct Dialing (DDI/DID), allowing callers to “learn” the required extension number from the prompting of VoiceMail Pro, and then in future dial the extension number, or other pre-defined variables, directly. Auto-Attendant operation is also ideal where multiple languages are required, for example “Dial 1 for English, 2 for German, 3 for French, …”.

Avaya IP Office 500

ITC would like to introduce the IP Office 500 platform. The IP Office 500 uses a complete modular design allowing us to customize your phone system exactly to your company’s requirements. The IP Office 500 comes in two editions.

The standard edition can be customized with embedded voicemail and up to 32 phones. The standard edition is a perfect fit for smaller businesses that want the features and functionality of large Corporations.

IP Office 500 Professional edition can be expanded up to 272 telephones and supports voicemail professional edition.The IP Office 500 is a perfect fit for businesses need anywhere from 2 to 272 phones. Please ask us today about getting an Avaya IP Office 500 for your business.

VPN Telephones

Does your company have remote workers? If so then ITC Communications may have a solution for you. With the use of an Avaya IP Office and an IP telephone with VPN software your employees can have a telephone in their house, remote office, or any other location with internet access. The phone functions exactly as it would if the person was located in the office. Voicemail, hold music, parking, paging, and transferring work exactly the same. The phone just becomes another extension on the phone system. Please ask us today about adding VPN telephones to your IP Office.

Voicemail to E-mail

ITC would like to introduce Voicemail to E-mail integration. ITC offers two types of Voicemail to E-mail integration. There is the Basic integration that simply connects to an SMTP mail server. Basic integration stores your voicemails as .WAV files and composes them into an e-mail and sends that e-mail message to you through your company’s SMTP server. The voicemail will remain on your phone and will also be accessible to your e-mail and any devices attached to your e-mail i.e. blackberry.

The second type of integration is Full Integration. Full Voicemail to E-mail integration simply adds to the basic integration. Full integration connects via MAPI to a Microsoft Exchange Server. When full integration is used a voicemail that is deleted in the e-mail box will also be deleted on the user’s voicemail box as well. This keeps the user from having to delete the message in both places. Voicemail to E-mail integration is just another way that ITC and Avaya are able to add to the mobility and productivity of your business.