Voicemail Pro

IP Office VoiceMail Pro offers all the features and facilities of VoiceMail Lite and can be tailored to meet the individual needs of a business. It has higher call capacity by scaling up from 4 to 30 simultaneous calls. All options are available in a choice of languages; both spoken voice prompts and graphical programming interfaces and have the choice of IP Office TUI and INTUITY emulation TUI.

At the heart of VoiceMail Pro is the ability to construct call flows from a series of different building blocks. These building blocks allow automation over tasks like answer a call, listen for tone-dialed digits, make a call etc. VoiceMail Pro call flows allow far more than just guiding a user to the group or extension they require. Call flows allow VoiceMail Pro to dial back users as soon as a voicemail message is left for them, it provides remote access to phone forwarding settings should a user wish to change their Forwarding or Follow Me number from an external telephone.  VoiceMail Pro provides message handling for individuals or groups, audio information to callers so assisting the operator during periods of heavy call activity and links to business applications through services such as Text-to-Speech. VoiceMail Pro provides a full telephony applications environment where call flows can be set up and interact in real time with business workflow – callers can interact via menus and data entry and VoiceMail Pro applications can speak back results. For example, users can listen to their email messages through the telephone

A single PC based VoiceMail Pro server can provide voicemail services to multiple IP Office systems in a Small Community Network over the LAN, WAN or a Frame Relay network. This is referred to as ‘Centralized Voicemail’ and can reduce costs, while facilitating communication between IP Office sites.

SoftConsole

ITC Would like to Introduce SoftConsole. SoftConsole is the PC based Windows Operator Console for IP Office. SoftConsole has been designed to improve operator service by providing the operator with call information and available call actions to simplify call handling and give the appropriate response to the caller. With this easy to use software tool the operator can maintain visibility of the number and type of calls waiting and so ensure that clients are greeted in a professional manner. SoftConsole has a similar look and feel to the Phone Manger application and can be minimized in the Windows system tray when not in use, but will pop up on the screen when a call is received.

DID (Direct Inward Dial)

Direct-Inward-Dialing relies on the local telephone exchange passing all or part of the dialed number to the IP Office. This number can then be used by IP Office call routing software to route the call to an individual phone, or groups of phones. This service is typically used to reduce the workload on a reception position by giving members of staff or departments individual numbers so they can be called directly. For convenience it is common to have the extension or group number the same as the digits supplied from the network, but IP Office can convert the number to what ever number is needed by the business, within limits. In North America, T1 circuits are required for DID.

Park

As an alternative to placing a call on hold, a call can be parked on the system to be picked by another user.

The call park facility is available through the user’s telephone, Phone Manager or SoftConsole. Calls are Parked against a ‘park slot number’ which can be announced over a paging system so the person the call is for can go to any phone and collect the call by dialling the park slot number.

For convenience Phone Manager has 4 pre-defined park buttons. On digital phones with DSS/BLF keys it is possible to program Park keys that will indicate when there is a call in a particular park slot and allow calls to be parked or retrieved.

There is a system configurable timeout that determines how long a call may remain parked before it is re-presented to the extension that originally parked the call.

Music On Hold

The IP Office system supports up to 4 sources of music on hold – one system source which may be external, internal (WAV) or tone, plus up to 3 additional internal sources. Small Office Edition supports either one internal or one external music on hold source at a time. The internal sources are .WAV files saved either in volatile memory, or on the optional memory card in an IP500, IP406 V2 or Small Office Edition. The .WAV file must be 16bit PCM mono and sampled at 8Khz with a maximum duration of 30 seconds.

From release 4.2, the alternate sources for music on hold are selectable for use by Incoming Call Routes or Hunt Groups (not available on the Small Office Edition). On IP500 systems, each source can be up to 90 seconds long (30 seconds on IP406 V2 and IP412).

External music on hold sources connect to the 3.5mm Audio socket on all IP Office control units.

Caller ID

Where supplied by the service provider, the IP Office can receive and use the callers Caller ID. The Caller ID is passed through to the answering phone or application and is included in any call log or history supported by the phone or application. If the Caller ID matches a number in the IP Office’s Directory, the matching directory name is shown instead of the number.

Where IP Office Phone Manager, or the TAPI service is used to link to database software on the users PC, it is possible to have an automatic query performed on the supplied Caller ID and have the caller’s record in front of the user before the call is answered.
For outgoing calls the IP Office can insert a system wide Caller ID or set a flag to have Caller ID withheld. For users with a direct dial number routed to their extension, that direct dial number is also used as their Caller ID for outgoing calls. Alternatively short codes can be used to specify the Caller ID that should be sent with outgoing calls.
Note that the sending and receiving of Caller ID is subject to the service provider supporting that service. The service provider may also restrict which numbers can be used for outgoing Caller ID

Visual Voicemail

ITC Communications would like to introduce visual voicemail. Visual Voicemail is a new way to access your IP Office voicemail box. Instead of listening to voice prompts Visual Voicemail uses a menu driven interface. All of the same functions that are available with the messages button are also available through visual voicemail. Visual Voicemail is an excellent addition to your current IP Office system and is also a must have for a company wishing to transition to a new IP Office system. Visual Voicemail is available with IP Office release 4.0 and above. Ask ITC to make visual voicemail available to your company today.

Avaya IP Office 500

ITC would like to introduce the IP Office 500 platform. The IP Office 500 uses a complete modular design allowing us to customize your phone system exactly to your company’s requirements. The IP Office 500 comes in two editions.

The standard edition can be customized with embedded voicemail and up to 32 phones. The standard edition is a perfect fit for smaller businesses that want the features and functionality of large Corporations.

IP Office 500 Professional edition can be expanded up to 272 telephones and supports voicemail professional edition.The IP Office 500 is a perfect fit for businesses need anywhere from 2 to 272 phones. Please ask us today about getting an Avaya IP Office 500 for your business.

SIP

SIP stands for Session Initiation Protocol. SIP can be used as an alternative trunking method. SIP can provide your business with telephone number flexibility and user mobility. ITC is currently partnered with various SIP service providers around the country. SIP trunks can be utilized to use existing telephone numbers and benefit from the cost savings that SIP provides. SIP can also be used to route telephone numbers in other regions of the country directly to your IP Office. This benefits our customers who want to advertise in other areas without the need of an office in that area. Ask ITC about SIP trunking today.

VPN Telephones

Does your company have remote workers? If so then ITC Communications may have a solution for you. With the use of an Avaya IP Office and an IP telephone with VPN software your employees can have a telephone in their house, remote office, or any other location with internet access. The phone functions exactly as it would if the person was located in the office. Voicemail, hold music, parking, paging, and transferring work exactly the same. The phone just becomes another extension on the phone system. Please ask us today about adding VPN telephones to your IP Office.

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