Unified Messaging Service (UMS)

Unified Messaging Service (UMS) is being introduced to replace the Integrated Messaging Solution (IMS). While it delivers almost the same functionality that was available on IMS, the UMS solution dramatically simplifies the installation and configuration. It delivers the user with two client interfaces through which voicemail messages can be retrieved from VoiceMail Pro. When using a mail client new voice mails arrive as an email with wave attachment and the user can handle them like every other email. If a voicemail has been listened to, its status will change to “read” everywhere. If the user deletes it, it will be deleted everywhere.

Users that have UMS access enabled just need to add an additional email account to their client to be able to use the unified messaging features.

The instructions how to add this account and configure the web address for the VoiceMail Pro Web Access can be provided by an administrator email without the need for system administration or Business Partner support.

VoiceMail Pro Web Access

The second interface the UMS license offers to the users is a web interface allowing voicemail access via a web browser, such as Internet Explorer 7 or Mozilla Firefox, with the ability to listen to targeted voicemails by using either the PC’s multimedia equipment or the desk phone.

Fax Messages

While not directly supplying or supporting fax software, integration with fax to the desktop or client fax applications can be done through the use of fax servers. This then allows an email client (for example Microsoft Outlook) to be utilized as an easily affordable unified messaging solution. The many benefits of unified messaging include security (as faxes are sent to the users PC rather than on paper for everyone to see), ease-of-use and efficiency in terms of storage and retrieval of messages and the great gains that can be made in overall workforce efficiency and productivity.

To enhance the support of third party fax solutions, VoiceMail Pro supports the automatic detection of incoming fax calls. Traditionally a dedicated telephone number is provided for all incoming fax calls. In addition to, or as an alternative to, the VoiceMail Pro ‘Menu’ action or a subscriber’s voicemail box (INTUITY mode) can automatically detect any incoming fax calls and then direct the call to a predefined location. The benefit to a business or user is that only one number is required for either voice or fax calls.

The VoiceMail Pro can store the default fax location for the automatic routing of fax calls. Alternatively, with fax tone detection at the voicemail box, each voicemail box can have a fax location number. If a voicemail box owner has set his or her own fax number, then that number is used instead of the default fax location.

Voicemail box subscribers can set their own fax number through their mailbox menus.