Voicemail to E-mail

March 21, 2009 by Paul Doyle · Leave a Comment 

ITC would like to introduce Voicemail to E-mail integration. ITC offers two types of Voicemail to E-mail integration. There is the Basic integration that simply connects to an SMTP mail server. Basic integration stores your voicemails as .WAV files and composes them into an e-mail and sends that e-mail message to you through your company’s SMTP server. The voicemail will remain on your phone and will also be accessible to your e-mail and any devices attached to your e-mail i.e. blackberry.

The second type of integration is Full Integration. Full Voicemail to E-mail integration simply adds to the basic integration. Full integration connects via MAPI to a Microsoft Exchange Server. When full integration is used a voicemail that is deleted in the e-mail box will also be deleted on the user’s voicemail box as well. This keeps the user from having to delete the message in both places. Voicemail to E-mail integration is just another way that ITC and Avaya are able to add to the mobility and productivity of your business.