Business Success Story: Oxi Fresh

Business Problem:

The owners of Oxi Fresh were in dire straights since their company had grown so fast that they had outgrown the 8 Panasonic cordless phones and 4 business lines. They needed to buy of phone system, but they did not know what to buy, how to make the decision, or how much they should spend. They met with several would be phone systems vendors before they sat down with ITC Communications to discuss their needs and what we would recommend for the business that would solve their immediate capacity issues and lack of call center capabilities as well as meet their long-term needs for growth and manageablity.

Solution:

ITC Communications had 3 in-depth consultations with the owners and management of Oxi Fresh before we made our recommedation and proposal for Oxi Fresh to invest in a new Avaya IP Office phone system, Avaya 5420 Digital Phones, Voicemail Pro, Compact Call Center, Contact Store, CCC Reporter with PRI. Oxi Fresh owners are extremely satisfied with the results of their decision to invest in the Avaya IP Office phone system and Voicemail Pro since it became the foundation of their national call center, now supporting over 100 franchises, 1000’s of daily callers with intelligent routing, queueing, music on hold, detailed call & agent reporting, call recording on 100% of all calls, and customized call handling based on caller ID. The Avaya IP Office 500 recommendation and ITC’s ongoing support have allowed Oxi Fresh to grow rapidly, manage the growth, and move to profitability.