Business Success Story: Assembled Products, Inc.
March 19, 2009 by Paul Doyle · Leave a Comment
Business Problem:
Assembled Products, Inc. had a recurring issue with their 15 year old, refurbished phone system, that was causing them significant headaches and having a negative impact on their overall business. To make matters worse they had 4 other tenants in the shared office space using the same problematic phone system. After working with the local phone company, Qwest they called ITC Communications, Inc. in to take a look at the problem and come up with solution.
Solution:
Per the request of Matt Ulrich, our main contact at API we dispatched a technician to test the phone system equipment and diagnose the root cause of the phone system problems. The technician found that their Merlin Legend phone system was antiquated and key modules in the system were in disrepair and needed to be replaced. We met with Matt to discuss the equipment failure issues and options. Our recommendation based on the age of their current Merlin Legend, required investment in replacement equipment, and business need for relability, was to make an investment in a new Avaya IP Office phone system with embedded Voicemail. Matt agreed with our recommendation. ITC then installed the new system and voicemail to support 5 companies on the same phone system. Today, the API and the other 4 companies reaping the benefits. No system outages, auto-attendants, remote access, self-managment, easy-to-use, and cost effective. They are very satisfied with their decision to invest in a new Avaya IP Office phone system and Avaya 5410 Digital phones.
Business Success Story: Consumer Credit of Des Moines
March 12, 2009 by Paul Doyle · Leave a Comment
Business Problem:
During a meeting with the owner, Tom Coates and his management staff, ITC Communications conducted a thorough business technology communication analysis to uncover opportunities for improvements. We found that their Siemen’s phone system was not well suited for their Call Center environment. It lacked basic call center queuing, announcements, call routing, call and agent reporting. The owner and management were frustrated and wanted ITC Communications to provide recommendations for a new phone system.
Solution:
Based on the Consumer Credit’s business problems and needs ITC Communications recommended and demonstrated an Avaya IP Office, Voicemail Pro, Compact Contact Center, and Tapit Call Reporting. As a result Consumer Credit has grown their business significantly without adding a lot of head count. They now have ACD, Call Queuing, Announcements, Detailed Agent Reporting, and Detailed Call Reporting. The owner and management is very happy with their decision and they are very pleased with how these changes have improved the business communications and made things much easier.