Music On Hold

The IP Office system supports up to 4 sources of music on hold – one system source which may be external, internal (WAV) or tone, plus up to 3 additional internal sources. Small Office Edition supports either one internal or one external music on hold source at a time. The internal sources are .WAV files saved either in volatile memory, or on the optional memory card in an IP500, IP406 V2 or Small Office Edition. The .WAV file must be 16bit PCM mono and sampled at 8Khz with a maximum duration of 30 seconds.

From release 4.2, the alternate sources for music on hold are selectable for use by Incoming Call Routes or Hunt Groups (not available on the Small Office Edition). On IP500 systems, each source can be up to 90 seconds long (30 seconds on IP406 V2 and IP412).

External music on hold sources connect to the 3.5mm Audio socket on all IP Office control units.